Q1: What is your pricing and delivery policy?

Q2: What is your Cancellation, Guarantee and Returns policy?

Q3: What is your charging policy?

Q4: What happens to my discount if an item in my order is out of stock?

Q5: Is your Website Secure?

Q6: What is your privacy policy?

Q7: Do you use cookies and what are they?

Q8: What are your Terms and Conditions?

 

Q1 What is your pricing and delivery policy

A1: All prices quoted on this website are in pounds sterling (£) and inclusive of UK Sales Tax (VAT) at the current rate of 20%. Our UK VAT Registration Number is 477 7519 92. We aim to deliver ex stock items within 2-3 working days. Items out of stock, excluding items marked as special order, will normally be delivered within 2-3 weeks. Special order items are clearly marked with expected delivery times. We will inform you of estimated delivery times when we e-mail you confirming your order.

 

Q2: What is your Cancellation, Guarantee and Returns policy?

A2: You can cancel your order at any time until the point of despatch. You can return your goods for any reason, at any time within 14 days for a full refund or exchange provided they have not been removed their original packaging, however, please note that we are unable to accept return of goods supplied to special order. We cannot accept return of any goods for credit or replacement unless prior agreement has been obtained by you from us. Please return goods by Royal Mail to The Chelsea Linen Company, PO Box 6, Stroud, Glos GL6 8XR. We recommend that you send returns by insured, recorded post as we cannot accept responsibility for returned goods lost in transit. Always keep proof of postage documents. We will refund you in full within 14 days of receipt of your returned goods. We will also refund return postage if the goods supplied are defective in any way or if we have supplied the wrong goods in error.

 

Q3: What is your charging policy?

A3: Except for items marked as being to special order we will not charge you until the goods are ready for despatch and we will only charge you carriage once per order however many parcels we send you. Special order items will be charged for when we confirm acceptance of your Order.

 

Q4: What happens to my discount if an item in my order is out of stock?

A4: For orders which contain items both in and out of stock, the total order discount will be applied to the last item despatched to you.

 

Q5: Is your Website Secure?

A5: We do not collect or store in our system any credit/debit card information. When you place an order with us and pay with a credit/debit card you will be forwarded to a secure website operated by our payment service provider, Sage Pay, who will capture and process your credit/debit card details for authorisation and payment.

 

Q6: What is your privacy policy?

A6: All the information that we collect via our website when you order with us or through correspondence with you is used to operate and improve the service that we offer you. We do not share information about you with any other company or organisation for marketing purposes. We use your personal information only for the purpose of efficiently managing your order, keeping you informed of it’s progress, and processing your payment for the supply of goods; research into our customers’ buying habits; providing you with information about the goods and services that we offer. We fully comply with all applicable UK data protection and consumer legislation.

 

Q7: Do you use cookies and what are they?

A7: A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a web site. Cookies for the internet were originally developed in 1995 by the Netscape Communications Corporation. The word ‘cookie’ comes from ‘magic cookie’ a term in programming languages for a piece of information shared between co-operating pieces of software. The choice of the word ‘cookie’ appears to have come from the American tradition of giving and sharing edible cookies.

Cookies make the interaction between users and web sites faster and easier. Without cookies it would be very difficult for a web site to allow a visitor to fill up a shopping basket. Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable.

There are two main types of cookies: session or transient cookies.

Session cookies are cookies that are stored in the computer’s memory only during a user’s browsing session and are automatically deleted from the user’s computer when the browsing session is closed. These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log in repeatedly. They are widely used by commercial web sites to keep track of items that a consumer has added to a shopping basket. Session cookies are never written on a hard drive and they do not collect any information from the user’s computer.

Permanent, persistent or stored cookies are stored on the user’s computer and are not deleted when the browser is closed. Permanent cookies can be used to identify individual users, so they may be used by web sites to analyse users’ surfing behaviour within the web site. They are usually configured to keep track of users for a prolonged period of time, in some cases many years.

Cookies are not a threat to your computer, they are small pieces of text. They cannot access the user’s hard drive and cannot read other information saved on that hard drive or obtain a user’s e-mail address. They are not computer programs and they cannot be executed as code. They cannot be used to disseminate viruses.