1. About these Terms and Conditions
In these terms and conditions “we” and “us” means The Chelsea Linen Company and “you” means you the customer. These terms and conditions constitute the contract between us and you for the supply of goods. No other terms and conditions shall apply.
2. Placing Your Order
To place an order with us you must be 18 years of age or older and be accessible by email and telephone.
By placing an Order, you make an offer to us to purchase the goods you have selected. We may or may not accept your order at our discretion.
You may place an order either on line or by telephone and in either case we will issue you with an Order Number. Please note that this Order Number is for reference purposes only. Once you have placed an order for goods either on line or over the telephone we will confirm that your order has been received by us but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and us will only exist once an order has been accepted, processed and dispatched to you. For non special order items your payment by credit/debit card for the goods you have ordered will be authorised but your payment card account will not be charged for the value of the goods until the goods are due for dispatch to you. For goods marked as special order we will take payment from your credit/debit card account at the time that you place your order.
When you place an order we will confirm with you by email the anticipated delivery date (s) for the goods on your Order. We do all that we can to ensure delivery by the stated date(s) but we shall not be liable for any loss or damage arising out of delay or failure to deliver by the said date(s).
Whilst we make every effort to supply you with the products listed on your Order Receipt Confirmation there may be times when we are unable to supply these products because, for example, these products are no longer being manufactured or available or because there was a pricing error on our website. In such circumstances we will contact you and in the case of a pricing error inform you of the correct price for the product and give you the oppurtunity to proceed with your order for the product at the correct price. Where a product is no longer available we may suggest an alternative similar product. If you do not find the correct price or alternative product suggestions acceptable then we will contact you to inform you that we have cancelled your order in respect of these products that we cannot supply and repay to you any money that you may have paid in respect of these products.
Information on our web site or contained in any brochure or advertising or given to you by our employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any products.
3. Paying for Your Products
You may pay for your goods by credit or debit card as displayed on our website. All payments must be in pounds stirling.
You must supply your debit/credit card details when you place your order. For stock items your debit/ credit card will be authorised for payment of the goods you have ordered but your account will not be charged until the goods are ready for dispatch. For special order items your credit or debit card will be charged when we confirm acceptance of your order. We will not commence the manufacture of your special order goods until your payment card issuer has authorised the use of your card for payment of the products ordered. If we do not receive such authorisation we shall let you know.
We do not accept return of goods for credit or replacement unless prior agreement for their return has been obtained by you from us. To be accepted for return the goods must be in the original unopened packaging that we supplied them in.
Goods may be returned within 14 days of delivery for a full refund including return carriage cost but we cannot accept responsibility for any returned goods lost in transit. We recommend that customers return goods by an insured, signed for, Royal Mail service. Any dispute over quality, condition or quantity of goods delivered should be notified to us within 10 days of delivery. We regret that we are unable to accept return of any goods marked as being to Special Order.
5. Product, Product Description and Prices
We reserve the right to change product descriptions, ranges and prices at any time. However your goods will be supplied at the prices quoted when we confirm acceptance of your order.
We make every effort to faithfully describe and illustrate our products but some variation may occur through your web browser software.
Copyrights of images and text either belong to us or appear with permission from the copyright holders.
These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of products.
There are no other warranties, conditions or other terms that are binding on us except as expressly stated in the contract.
Any warranty, condition or other term concerning the supply of products which might otherwise be implied into or incorporated in the contract by statute or common law is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purpose.
We do all that we can to ensure delivery by the stated dates but we shall not be liable for any loss or damage arising out of delay or failure to deliver by the said dates.
We take all reasonable precautions to ensure that this website is reliable and free of error or interruption but we will not be responsible for any disruption, loss of or corruption of material or data when downloaded onto any computer system.
We will not be responsible nor liable for your use of any other websites which you may find within this website. We do not control these websites and we are not responsible for their content. Any links to other websites are provided merely as a service to our customers and their inclusion in this website does not constitute an endorsement by us.
Our maximum aggregate liability under the contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products in question. We will not be liable under the contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. However, nothing in the contract shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud or any breach of the obligations implied by applicable compulsory national laws as to title or any liability which cannot be excluded by law. This does not affect your statutory rights as a consumer.